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National Call Centeranemptytextlline
The purpose of this study was to test possible users of the Service Management Operation website and to provide recommendations based upon the collection of both quantitative and qualitative data that would further aid in the website's continuing development. Role: Lead UX... -
Titananemptytextlline
Titan Pharmacom is a persona for the VIBES product at Vistex that my team and created in order to understand and compete with pharmaceutical companies. Role Senior UX Designer Deliverable UX Design, User Research, Competitive Analysis, Branding, Mockups, Presenting to Stakeholders Brand Using this name... -
Return Workflowanemptytextlline
Overview Returns are one of the more complex workflows in a retail POS system. Associates need to identify the original transaction, locate the correct item, determine the return type, apply business rules, and sometimes obtain manager approval—all while helping a customer...


